''The series of Customer Service Excellence workshops and retreats that LMCS offered to line employees, supervisors, managers and directors was very fruitful in allowing us to understand value creation for the customer converts into increased performance, productivity, revenue and customer loyalty. The retreat sessions where management and line employees were combined, allowed us to examine the role of communication and we were able to identify to build trust and competences. That stood out for me because employee engagement improved.''
Arnaud de Moussa
Managing Director-Caribbean Grains