''The series of Customer Service Excellence workshops and retreats that LMCS offered to line employees, supervisors, managers and directors was very fruitful in allowing us to understand value creation for the customer converts into increased performance, productivity, revenue and customer loyalty. The retreat sessions where management and line employees were combined, allowed us to examine the role of communication and we were able to identify to build trust and competences. That stood out for me because employee engagement improved.''
Arnaud de MoussaManaging Director-Caribbean Grains
''I was truly satisfied with the training workshop that Dr Lewis offered to our entire team. The tenets of the Building Effective teams one day workshop was very timely in assisting our employees in understanding value creation. We will certainly engage LMCS again.''
Cecilia JohnManaging Director-Exel Signs
''Dr Lewis assisted my management team in identifying a performance evaluation system that is applicable to our organization. Our team was able to differentiate the difference between a job description, job specification and job analysis which is appropriate for gauging performance and productivity. The training was vey beneficial to us.''
Kira Thompson-AirdManager- H.H.V. WHITCHURCH & CO. LTD
More than 30 years as a professional trainer, facilitator, mentor, and keynote speaker